Privacy Policy

Last updated: 2026

At Shishi Footsteps, we believe that every great escape begins with trust.

When you share your details with us, whether you're exploring Africa, requesting an itinerary, planning a golf escape, enquiring about accommodation, or looking into wellness and medical travel, we take the responsibility of protecting that information seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

1. Who We Are

Shishi Footsteps is an African travel company offering curated travel experiences across Africa, including safari, beach, golf, culture, adventure, wellness and medical travel.

For the purposes of applicable data protection laws, Shishi Footsteps acts as the data controller for the personal information we collect through our website and in connection with our services, unless otherwise stated.

2. The Information You Share With Us

When you use our website or contact us, we may collect information such as:

• Your name and contact details
• Email address and telephone or WhatsApp number
• Country of residence
• Preferred travel dates
• Countries or places you would like to visit
• Number and ages of travellers
• Travel preferences and interests
• Accommodation preferences
• Approximate travel budget, where provided
• Accessibility or mobility requirements
• Special travel requests
• Information you provide when requesting a quotation or itinerary
• Any other information you choose to share with us

If you enquire about medical or wellness travel, we may receive information that relates to your health or medical requirements. We only request or use such information where it is necessary for the service you have asked us to provide and will apply the additional safeguards required for sensitive personal data.

Please do not provide detailed medical records or other sensitive information through a general website form unless we specifically request it through an appropriate and secure channel.

3. Why We Collect Your Information

We collect your information so that we can turn your travel ideas into a well-planned experience.

This may include using your information to:

• Prepare and personalise travel proposals
• Respond to your enquiries
• Recommend suitable countries, experiences, accommodation and activities
• Arrange and manage bookings
• Communicate with you before, during and after your trip
• Coordinate services with relevant travel partners and suppliers
• Understand your preferences and improve our services
• Manage payments, administration and customer service
• Meet legal, regulatory or contractual obligations
• Send travel inspiration, offers or other marketing where you have given the appropriate permission or where otherwise permitted by law

We collect only information that is relevant to the purpose for which it is needed.

4. When We Share Your Information

Your information belongs to you. We do not sell your personal information.

To deliver your trip, however, we may need to share relevant information with trusted third parties involved in providing the services you have requested.

These may include:

• Hotels, lodges, camps and accommodation providers
• Safari and transport operators
• Guides and activity providers
• Golf clubs and golf service providers
• Airlines or aviation partners where relevant
• Medical or wellness providers where you have requested such services
• Local representatives and destination partners
• Payment and technology service providers
• Professional advisers or authorities where disclosure is required by law

We share only information that is reasonably necessary for the relevant service.

Where your information needs to be transferred to another country, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

5. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access controls, encryption and other appropriate security practices.

However, no online system can be guaranteed to be completely secure. If a security incident occurs that affects your personal information, we will respond in accordance with applicable legal and regulatory requirements.

6. Your Choices & Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Know how your personal information is being used
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to certain forms of processing
• Request restriction of processing in applicable circumstances
• Request portability of your information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

The rights available to you may depend on the circumstances and the lawful basis on which we process your information. Kenya's data protection framework provides these rights and establishes obligations around lawful, fair, transparent and purpose-specific processing.

To exercise a privacy right or ask a question about how we use your information, please contact us using the details below.

7. Staying in Touch

We would love to keep you inspired with Africa.

If you have chosen to receive marketing communications from us, we may occasionally send you:

• New travel ideas
• Special offers
• New experiences
• Destination inspiration
• Golf and safari updates
• Travel guides and useful information

You can unsubscribe from marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Even if you opt out of marketing, we may still contact you with important service-related information connected to an enquiry, booking or trip.

8. Cookies & Website Technology

Like most modern websites, the Shishi Footsteps website may use cookies and similar technologies.

These technologies can help us:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use the website
• Improve website performance
• Understand which content is useful to our visitors
• Measure the effectiveness of our marketing

Some cookies may be provided by third-party services that help us operate, analyse or improve our website.

Where required, we will provide appropriate choices regarding non-essential cookies.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

9. Website Analytics

We may use analytics tools, such as Google Analytics or similar services, to understand how visitors interact with our website.

This may include information such as pages visited, approximate location, device type, browser information, referral sources and how long visitors spend on different parts of the website.

We use this information to understand website performance, improve our content and make the Shishi Footsteps experience better.

Where third-party analytics or advertising services process information on our behalf, their use of data is also subject to their applicable privacy terms and settings.

10. Links to Other Websites

Our website may contain links to hotels, airlines, golf clubs, medical providers, tourism organisations, social media platforms and other third-party websites.

Once you leave the Shishi Footsteps website, the privacy practices of that third party apply.

We encourage you to review the privacy policy of any external website before providing personal information. Shishi Footsteps is not responsible for the privacy practices or content of websites that we do not operate.

11. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations, resolving disputes and protecting our legitimate business interests.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

12. Children

Our website and travel services are primarily intended for adults.

Where information relating to children is required for a family booking, we ask that it be provided by a parent, guardian or another person legally authorised to provide it.

We take additional care when processing information relating to children and will handle such information in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

As our services, website and legal obligations evolve, we may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated date.

We encourage you to check this page periodically so that you remain familiar with how we protect and use your information.

14. Questions, Requests & Privacy Concerns

Your privacy matters to us.

If you would like to:

• Ask how your information is being used
• Request access to your information
• Correct or update your details
• Withdraw a consent
• Stop receiving marketing communications
• Raise a privacy concern
• Exercise any of your applicable data protection rights

please contact:

We will review and respond to your request within the timeframe required by applicable law.

If you are not satisfied with how your concern has been handled, you may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.